Why we trust bluehost:
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Reliability
Massive storage space, bandwidth and plan features are of no use if your chosen web host lacks basic network reliability. Nothing sours a relationship with a web host faster than frequent downtime. Of-course, some planned downtime is unavoidable, for things like network upgrades and maintenance, but a good host will keep such outages to a minimum and provide adequate warning to their customers.
Thankfully, we can report that our Bluehost test site experienced excellent reliability. We only detected one short 30-minute outage during our 3-month monitoring period. While we would have preferred no downtime at all, the 30 minutes represents only a very small percentage of the total, and our overall uptime during the 3 months was in excess of the 'magic' 99.9% that is often quoted by other web hosts.
Technical Support
Bluehost give customers a number of choices when it comes to technical support. Firstly, there is the superb on-line help-center, where you can browse or search a large knowledgebase of articles on a diverse range of subjects; this is often the quickest and easiest way to solve a problem. The help-center also provides the ability to open a support ticket directly to Bluehost support staff. We opened a number of support tickets during our test period and found the replies to be both prompt and accurate.
For those that prefer receiving their technical support from a 'real live human', Bluehost provide a 24 hour / 7 day technical support phone number. Bluehost also supply a separate technical support number for those customers outside of the United States.
Shared Server
Our Bluehost account was placed on a shared server containing two quad-core Intel Xeon E5320 1.86Ghz CPUs (for a total of 8 cores), 4GB of RAM and three 750GB volumes. The server was running the CentOS 64bit Linux distribution. These specifications are very impressive for shared hosting in this price range.
During our testing, the average server load on our server was measured as 1.5 or less and we did not experience any server slowdowns due to excessive CPU load. Our test site remained fast and responsive, even during peak usage periods.
Control Panel
It came as no surprise that Bluehost, in common with most web hosting providers these days, supplies the industry standard cPanel for administration of your web-sites. cPanel is popular with good reason, as it very easy to navigate and provides access to all the configuration options you could wish for.
In addition to the normal configuration options, the Bluehost panel offers a web-based file manager and easy to use Page-Wizard, allowing reasonably professional looking web-pages to be created with a minimum of fuss. Fantastico script support is also available via the panel (more information below).
Scripting Support
As mentioned above, Bluehost provide Fantastico script support via the Bluehost panel. This allows the easy installation and upgrade of dozens of useful software packages, including packages for blogging, forums, content management systems, picture galleries, online surveys and polls etc. Fantastico has built an admirable reputation among users and by making it available, Bluehost has added enormous value to their already excellent hosting plan.
For those that prefer to install their scripts manually, Bluehost offers a large variety of industry standard scripting languages, including PHP4, PHP5, PERL5, Python, Ruby / Ruby on Rails and of-course, CGI.
Custom php.ini settings are supported, as are Apache .htaccess files and CRON jobs for executing scripts at regular intervals.
Bluehost Feature:
| Main Features | Geek Related | Website Related | Technology |
| Unlimited Disk Storage | PHP 5 | SSL Secure Server | Quad Processor Performance Servers |
| Host Unlimited Domains | Ruby / Ruby on Rails | Wordpress Scripts | UPS Power Backup |
| Free Domain Name | MySQL 5 Database Server | Drupal and Joomla | Diesel Generator Backup Power |
| Unlimited Site Transfer | PostgreSQL Server | Poll and Survey Software | Linux Operating System |
| 2500 Email Accounts | Shell Access(SSH) | Zen Cart Shopping Cart | Customized Apache Web Server |
| Unlimited Subdomains | Custom PHP.INI Files | FTP Access | OC-48 Backbone Connection |
| Account "Control Panel" | .htaccess Support | Streaming Video | POP3/POP3 Secure Email |
| Webmail | Custom Cronjobs | Log Files + Site Stats | IMAP/Secure IMAP Email |
| Support International Domains | Server Side Includes | Frontpage Extensions | Spam Assassin Protection |
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