Bluehost sucked for its bad severe downtime experience

Ever in September,20011,an unexpected power outage in bluehost’s datacenter located in Utah has occurred , they don’t deal with this with a professional attitude ,this case ever has made numerous customers switch other reliable web hosting,such as hostgator,fatcow.

First of all, they did not inform their customers at all on the issue although it is so serious. Because all servers are down, that means all websites hosted are down! They said they do not have the ability to inform the customers because they don't have the electricity "power" to do so.

But what happened to the "UPS Power Backup" and the "Diesel Generator Backup Power" that is listed in hosting features? What happened to their "World Class" Technology?



I started to receive bunch of emails from customers asking me what's going on and I did not have a clue either. I checked my own site hosted by them and it was down too. I went to their website (both BlueHost and HostMonster) and they did't load up as well.

When they started to load up, it is extremely slow and many parts of the website were still broken, one of them was the helpdesk that looked like this.



The only way to reach them was using the chat support.



I accept the downtime. I accept that their diesel power generator is not functioning but I can hardly accept the way they handle the issue. It is so unprofessional. You really need to put in a lot of effort to make them tell you what is going on. When I asked them why the diesel generator was not functioning, they told me this:-

We certainly apologize for the inconvenience. The city which we are located in was working on a major issue near our building last night. The local power company requested that we shut off all electrical systems until the issue was resolved. This unfortunately included all backup power systems. We were fortunately able to shut down all systems so that all customer data is safe. After the servers were brought back online, there were multiple different issues with bringing them back up to regular status. Our administrators are working to resolve these issues as soon as possible.

And then the ultimate reply that make me say what the f...

If you decide to cancel please just let our billing department know and they will take care of you.

Do you know what this felt to me? It is like, yes we screw up, but who cares? If you don't like us, just ask for a refund and go away, we don't need you.

...

Everything that you have seen, there is a lack of sincerity to the customer. m

After the event, I wish I could receive an email from the management explaining what had happened but as expected, nothing, nada, nil ... even after one month... they pretend that nothing has happened.

I was always looking forward to their confirmation email from the department manager,but to my surprise,they never sended me any message again,altought I have waited for server month till now ,maybe they have treated it as an nonsense thing.

To go on searching best cheap website hosting visite below articles:

fatcow hosting review

fatcow vs dreamhost
Bluehost hosting review
Bluehost vs hostmonster

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From:http://receive-payment-from.blogspot.com

personal reviews about site running with bluehost

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Review bluehost:

I have used BlueHost and HostMonster to host all of my personal websites throughout the years. BlueHost is by far one of the most reliable web hosting providers on the web. When choosing a web host I always look at the host uptime. BlueHost servers are hardly ever down; in fact, I cannot remember any instance when my website was down.
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Bluehost-Info.com is a Bluehost Web Hosting information resource and consumer user guide providing independent reviews, news, updates, tips, tutorials and information regarding Bluehost. We make sure you have the most up-to-date information and current news regarding all products and services from Bluehost.

Bluehost Plan	Price
12 months plan	$7.95/mo
24 months plan	$6.95/mo

Hosting Features	Specs
Disk Space	Unlimited
Monthly Bandwidth	Unlimited
Addon Domain	Unlimited
Free Domain Name	Yes
Free Site Builder	Yes
CGI-BIN	Yes
SSI	Yes
Frontpage Extensions	Yes
FTP Access	Yes

Email Features	Details
Email Accounts	2,500
Forwarders	Yes
Auto Responders	Yes
Web-Based Email	Yes

eCommerce Features	Details
osCommerce	Yes
Agora Shopping Cart	Yes
Shared SSL	Yes

Software/Plugin	Details
Perl 5	Yes
PHP 5	Yes
mySQL Databases	100
Ruby/Ruby on Rails	Yes
Java script/DHTML	Yes
Simple Script (Great!)	Yes
Fantastico	Yes
Message Forum	Yes
Image Galleries	Yes

Payment Method	Details
Credit Card	Yes
PayPal	Yes

Policy	Details
Full Refund	30 days

Reasons to trust bluehost:

With good reputation, bluehost grow fast over the years. We have choose to host multiple websites with bluehost web hosting too. And this bluehost review blog is hosted with bluehost too, for real bluehost reviews and real demo site. We uses their web hosting plan, we know their hosting services, all bluehost tools and features has been tested and reviewed. Every details are looked into, tested and reviewed… this is how details we are. And this is the advantages of having a 100% self-owned bluehost account in which we have 100% full access.

Currently this bluehost review site is having over 200 review articles. Weekly publish bluehost review article and extra publication on new feature released etc, and we have latest bluehost coupon discount at here too. Bluehost uptime stat had been monitored since year 2007, we are tracking the site uptime downtime, and the uptime report is available at this blue host review site too. Bluehost proven themselves as one of the best professional web hosting company, and we have a lot of evident to proof that. Search our wide range of testing and reviews here, we have covered nearly all topic and ranging from blog hosting to forum hosting and cms hosting with bluehost, and the ecommerce web hosting and business site hosting etc. We also look into the different between bluehost basic plan vs bluehost pro plan that have more to offer.